Prime Select™ Vendor Network

Prime Trip Support operates all around the globe and has physical presence in many locations; however, we cannot be everywhere - yet. Prime Select™ partners represent a crucial part of our international footprint. When we choose a partner, we look for the most robust and professional service providers with longstanding track records of success and strong reputations in the industry.

Prime Select™ partners include, but are not limited to, leaders in various solutions, including ground handlers, FBOs, supervisory agents, lounges, fuelers, transportation providers, security providers, hotels, charter companies, logistics providers, regulatory specialists, and tax experts.

We believe the companies we choose to work with should adhere to the highest quality standards - and that is why our vendor certification process is comprehensive and second-to-none in the industry.

Our partner selection process includes extensive due diligence, including:

The vendor’s track record of previous experience handling the market segment
The service breadth of the vendor and an audit of their statement of qualifications
Ensuring that the vendor and its employees and agents have the proper licensing to perform their functions
Customer feedback and analysis of the vendor’s dispute resolution process
The vendor’s financial stability, creditworthiness, and years of service in the industry
Identifying any potential conflicts of interest, including governmental ties and political leanings
The vendor’s access to in-house resources, including operational platforms and staffing
Feedback collected by various industry advocacy groups, like NBAA, EBAA, MEBA, etc.
Membership in good standing with the IATA Ground Handling Council
Determining if the vendor’s policies and procedures are in line with industry best practices and the Prime Code of Conduct
An independent audit of performance, including both positive negative feedback
The vendor’s insurance and risk platforms, including any previous claims and/or civil/criminal lawsuits
The ability to communicate effectively (read/write) with Prime personnel and our clients
The vendor’s morale and ethical policies, including their acceptance of FCPA and UK Anti-Bribery legislation
The vendor’s willingness to agree to Prime's Quality of Service (QOS) metrics for on-time delivery, safety, and client satisfaction

New Vendor Setup Process

Complete the Documents

All documents, including vendor information forms, Quality of Service affidavits, and Compliance certifications should be completed.

Inspection & Due Diligence

Prime's Vendor Relations and Legal teams will complete the implementation process, including extensive due diligence.

Test & Certification

Once all implementation formalities are complete, Prime will test the vendor and oversee the service delivery from start to finish.

Monitoring & Audit

Throughout the relationship, Prime will constantly monitor service quality and will conduct routine audits on quality and compliance.

Vendor Documents

All vendors who wish to become certified as Prime Select™ should carefully review the following documents and fill out the necessary forms in order to start the evaluation process.

Vendor Registration Packet

Required documentation for all vendors who wish to do business with Prime.

Download

Vendor Code of Conduct

All vendors who do business with Prime must accept and adhere to the Code of Conduct.

Download

Anti-Corruption Policy