About Us

**Putting Service Back in Customer Service**

A lot of companies claim that they do many things "good." Prime isn’t one of those companies. We are not trying to be everything to everyone. Even though our service catalog is robust, our core focus remains on providing award-winning international trip planning and logistical services to our clients. The things we do, we don’t do good – we do them exceptionally.

Prime provides world-class international trip support services for operators who demand exceptional quality and peace of mind. We are an industry-leading provider that prides itself on having one of the most accomplished and disciplined teams of operations and accounting staff in the industry. Our team knows the ins-and-outs of working on all seven continents and possesses a unique ability to provide solutions when everyone else is unable. Whether it’s a short-notice permit or an unscheduled VIP movement, Prime’s got you covered.

When you select a service provider, you are doing more than hiring a company. You are choosing a partner who aligns with your expectations, your values, and your profile. You want an extension of your flight department acting as a helping hand offering solutions, not a robot pushing paperwork back and forth satisfying the minimum requirements of customer service. We care just as much about your mission as you do and we do not stop until we deliver. Receiving this level of service is a key component of The Prime Advantage.

The Prime Advantage™

Exceptional Service

Providing reliable, safe, and efficient solutions to our clients is what sets Prime apart from the competition. We are not trying to be a one-stop shop for everything aviation. When we provide a service, we do it well.

Worldwide Reach

With operational headquarters working 24/7 on two continents, a number of regional offices in 15+ countries, and an iron-clad network of trusted partners, there is truly no location inaccessible to Prime.

Dedicated Personnel

You aren’t just another phone call or email. Prime provides clients with dedicated and experienced representatives to support your operations. You work with your team that understands your unique needs and requirements.

Unmatched Experience

Team members have an average of 10+ years in business aviation logistics. Further, there is not a single provider that handles more types of flights as Prime Trip Support.

Financial Solutions

Invoices should be timely, understandable, and accurate. We believe in transparent and honest service for all financial matters. Customized invoicing and reporting is available to meet your needs.

Global Compliance

We pride ourselves on being able to navigate a complex world both legally and ethically. All services are be delivered in compliance with all applicable laws and statutes, including anti-bribery legislation.

Real-Time Flight Following

Prime actively flight follows every single flight, regardless of the stage (pre-flight, in-flight).
We are aware of issues and diversions and we keep all stakeholders up-to-date.

Economies-of-Scale Purchasing

We aggregate the purchasing power of all three of our industry verticals. A client flying a small airplane is getting better rates on services and fuel because of our volume discounts.

Expansive Vendor Network

Our Prime Select™ Network is second-to-none in the industry in terms of size, scope, and service delivery. Each Prime Select™ partner goes through rigorous due diligence and continuous audit.

Best-In-Class Partnerships

Prime knows that there are companies who excel in their various disciplines. When we see a provider with cutting-edge solutions and exceptional quality, we quickly align ourselves with them. We don't recreate wheels that turn perfectly.

Short-Notice Experts

No other provider has the success rate that Prime does when it comes to short-notice operations (ground handling, fuel, permits, logistics). This is the reason many of our competitors rely on Prime when time is of the essence.

Fuel as a Service

In addition to economies-of-scale pricing, we treat fuel uplifts as a service, not a commodity. We monitor the entire process from start to finish, minimizing delays and maximizing efficiency.

Choice in Flight Planning

Prime allows our clients to choose their preferred flight planning provider from a number of industry-leading service partners. In addition, all flight plans are reviewed by a professional meteorologist prior to dispatch.

Enhanced IT Security

Privacy and data security is important. We use all of the latest authentication protocols, encrypt our data, and allow for single sign-on (SSO) integrations with most major providers, including Microsoft and Google.

Worldwide Credit Facility

You never have to deal with the hassle of carrying cash or arranging billing for any services. No matter where our clients fly or what services they procure, Prime handles all of the payments, reconciliations, and invoicing.

We work for you.

It's a simple premise, which is often forgotten. Prime is a service provider, and as such, we work for you. We don’t ask you to adopt our ways or change the things that are proven to work for your operations. Prime understands that each of our clients has a unique perspective and set of challenges that need to be handled in a way that promotes safety, accuracy, and efficiency. Our job is to make your lives easier, not harder.

We are here to listen, adapt, and deliver an exceptional experience to our clients. Precision matters. Experience matters. Service matters. Regardless of how much or how little you fly internationally, you should settle for nothing less. When you realize that Prime is the partner that you can rely on, you will truly begin to feel the Prime Advantage.

Ammar "Jay" Alhussari

Founder & Chief Executive Officer

Mr. Alhussari has worked in the professional aviation industry for over 25 years. Starting out in one of the industry’s powerhouse firms, Mr. Alhussari managed several key business units, including operations, accounting, finance, and sales.

Mr. Alhussari serves in an executive capacity within the aviation community and has extensive practical experience both in the field and in a senior management capacity. He plays a significant role in initiatives geared toward operational excellence and market growth within aviation markets around the globe. His portfolio of customers spans across multiple sectors, including commercial, military, and general aviation.

He is an active member in the aviation and business community, continually serving as an industry expert, panel member, and moderator at various industry events. Further, he has been a contributing author to many industry-leading publications and trade journals. Mr. Alhussari is a senior leader within the NBAA International Operators Committee's Advisory Council, which is the pre-eminent advocacy group in global international aviation.

Mr. Alhussari spends his free time trying to better the world through various philanthropic efforts and mentoring the next generation of business professionals.

Ryan Frankhouser

Chief Operating Officer

Mr. Frankhouser started flying when he was 15 years old and has worked in the professional aviation industry for over 23 years. Beginning his career as a commercial pilot and flight instructor, Mr. Frankhouser put his flying days behind him when he began a career in aircraft sales, acquisition, and management. After learning the ins-and-outs of international trip support, Mr. Frankhouser launched the trip support business for one of the leading aviation service providers in the United States.

Ten years later, Mr. Frankhouser joined another industry powerhouse and managed their business portfolio and operations in the Americas market, while growing their global footprint in other industry verticals, namely in flight planning, fuel, and in-flight communications.

Mr. Frankhouser is a long-standing member of the NBAA International Operators Committee, on which he serves as a Steering Committee member. He is an active member in the business community, and has numerous articles published in trade journals and aviation advocacy publications.

Mr. Frankhouser attended Embry-Riddle Aeronautical University and resides in Houston, Texas.

Awards & Nominations

Top 10 Flight Support Service Providers (Winner, 2023) Aerospace and Defense Review
Best Aviation Support Provider (Winner, 2023) Aviation Business Awards
Aviation Service Provider Award – Hall of Fame (Winner, 2023) Aerospace and Defense Review
Aviation Service Provider Award (Winner, 2022-2024) Houston Awards Program
Flight Support Service Provider of the Year (Winner, 2022) Houston Awards Program
Aviation Executive of the Year (Runner-Up, 2022) AAA Achievement Awards
Ground Support Service Provider of the Year (Runner-Up, 2022) Aviation Business Awards
Flight Support Service Provider of the Year (Finalist, 2023) The Business Concept Aviation and Aerospace Awards
Aviation Excellence in Innovation (Winner, 2022) Le Fonti
Business Aviation Service Provider of the Year (Winner, 2023) Le Fonti
Top 10 Flight Support Provider of the Year (Nominated, 2023) Aviator Awards
Preferred Supplier – United States DOD/DLA (2024) United States Defense Logistics Agency (DLA)